护士工作场所不文明行为与离职意愿的关系：一项横断面研究

  Abstract

 Aim

The aim of this study was to examine the relationship between workplace incivility and the turnover intention in nurses.

Background

Studies assessing the association between nurses' turnover intention and workplace incivility are limited.

Methods

The research was carried out on a total of 250 nurses working in three private hospitals in Antalya, Turkey. The data were collected using a Demographic Questionnaire, the Workplace Incivility Scale and the Turnover Intention Scale.

Results

The mean workplace incivility scores of the nurses were determined to be 6.68±7.96. The mean turnover intention scores of the nurses were 6.38±3.44. A statistically significant positive relationship was found between workplace incivility scores and turnover intention scores (r = 0.632, p = 0.0001). The linear regression model showed that workplace incivility, working in the emergency or intensive care unit, and dissatisfaction with the current institution were independent factors of turnover intention.

Conclusions

The results of the study demonstrated a significant relationship between workplace incivility and turnover intention in nurses. Nurses who are less exposed to workplace incivility were seen to have a lower turnover intention.

Implications for Nursing Management

Simple measures that organizations may take to reduce workplace incivility may increase nurses' workplace satisfaction, reduce turnover intention, and enable them to work more efficiently. It would be useful for nursing managers to lead initiatives in institutions to reduce workplace incivility and improve the culture of civility.

摘要翻译（仅供参考）

目的

本研究的目的是考察工作场所不文明行为与护士离职意向之间的关系。

研究背景

评估护士离职意向与工作场所不文明行为之间关系的研究是有限的。

研究方法

本研究对在土耳其安塔利亚三家私立医院工作的250名护士进行了研究。使用人口统计问卷、工作场所不礼貌量表和离职意向量表来收集数据。

结果

护士的平均工作场所不文明得分被确定为6.68±7.96。护士的平均离职意向得分是6.38±3.44。统计学上发现工作场所不文明得分和离职意向得分之间有明显的正相关关系（r = 0.632，p = 0.0001）。线性回归模型显示，工作场所不文明行为、在急诊或重症监护室工作以及对当前机构的不满意是离职意向的独立因素。

结论

研究结果表明，护士的工作场所不文明行为与离职意向之间存在显著关系。较少接触工作场所不文明行为的护士，其离职意向较低。

对护理管理的启示

组织采取简单的措施来减少工作场所的不文明行为，可以提高护士的工作场所满意度，减少离职意向，并使他们能够更有效地工作。护理管理者在机构中领导减少工作场所不文明行为和改善文明文化的举措将是有益的。

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